Frequently Asked Questions

Frequently Asked Questions

Do you deliver across Pakistan?

Yes. Orders can be delivered to supported locations across Pakistan through our selected courier services.

How can I place an order?

Select the required book, choose any available options such as size or edition, add it to your cart and proceed to checkout.

What payment methods are available?

Cash on Delivery (COD) is currently available for eligible orders. Additional payment methods may be introduced in the future.

Can I order books through WhatsApp?

For assistance or special orders, you may contact our customer support team through WhatsApp. Standard website checkout is recommended for regular orders so that the order is properly recorded in our system.

Can I purchase one volume from a multi-volume set?

This depends on the individual product.

Some books are sold only as a complete set, while others may allow individual volumes to be purchased separately. The available options will be clearly shown on the product page.

Do books come in different sizes?

Some books are available in more than one size, such as Standard, Medium or Pocket Size. Available options are shown on the relevant product page.

Are product images of the actual book?

We make every effort to use images representing the actual edition being offered. Minor differences in cover colour or printing may occur between production batches.

Can I order books in bulk?

Yes. Schools, madaris, libraries, organisations, bookstores and other institutions can contact us through our Bulk Orders page.

How can I track my order?

Use the Track Order page and enter the requested order information. You may also contact customer support if you need assistance.

What should I do if I receive the wrong or damaged book?

Please contact our support team as soon as possible with your order number and clear photographs of the received item and packaging. We will review the matter according to our Returns Policy.