Returns & Replacement Policy

We want customers to receive the correct books in acceptable condition.

If there is a problem with your order, please contact us before returning any item.

Eligible Issues

A replacement or return request may be considered where:

The wrong book was supplied
The wrong edition or variation was supplied
The book arrived materially damaged
An item included in the confirmed order was missing

Reporting an Issue

Please provide: Order number, customer name, photographs of the product, photographs of the packaging and a brief description of the issue.

Change of Mind

Books ordered correctly and delivered according to the selected product details may not automatically qualify for return solely due to a change of mind.

Any such request will be reviewed according to the condition of the item and applicable store policy.

Condition of Returned Items

Where a return is approved, the item should normally remain unused and in its original saleable condition unless the return is due to damage received during delivery.

Important

Please do not send a parcel back without contacting our support team first.

Return request period: Maximum 7 Days

Support: +923482972007